Diverse Organizations Sharing Best Practices
Utah Call Center Roundtable
The Utah Call Center Roundtable, hosted by Volume, is a forum for local contact center professionals to share their experiences and brainstorm solutions for handling some of the common challenges with supporting, managing, engaging, and retaining contact center employees. A few topics we have discussed in our meetings include: remote workforce, training agents, managing absences, best practices, recruitment techniques, creating ideal job profiles, and many others.
By joining the Roundtable some benefits of value include networking opportunities, access to valuable employer data, collaborative solutions to pain-points, and actionable internal takeaways.