Diverse Organizations Sharing Best Practices
Utah Call Center Roundtable
The Utah Call Center Roundtable, hosted by Volume Powered by Perelson, is an invitation-only forum for local contact center professionals to share their experiences and brainstorm solutions for handling some of the common challenges contact centers face. By bringing together decision-makers and leaders, our purpose is to grow and evolve the way call and contact centers operate and function through collaboration and networking.
FAQ’s
How frequently does the roundtable meet?
Every six to eight weeks.
Who attends these meetings?
Individuals who hold leadership or influential positions within a contact center – over 100 Team Leads, Managers, Directors, and Executives from call and contact centers of all sizes attend each roundtable.
What’s the cost and what’s the catch?
It’s FREE, and so are the tasty refreshments. We invite you to join the discussion to learn and network with your peers. The best way to say thank you is by attending and contributing your expertise to the conversations!
Where does the roundtable meet?
Virtually and/or in-person at a host company located along the Wasatch Front.
What types of topics are discussed?
Market trends, industry intel, and relevant pain points within call and contact centers. Topics include employee retention, quality assurance, remote engagement, training, managing absences, best practices, recruitment techniques, technology enhancements, performance gamification, job profiles, and many others. Don’t see a topic that interests you? Reach out now to suggest a topic for an upcoming roundtable!
Is there a way to connect with the group between discussions?
Yes! We have set up a private LinkedIn group accessible to all members of the Utah Call Center Roundtable. You can ask to join through the button below. https://www.linkedin.com/groups/13522188/